CartFlows introduces the Refund Offer feature. This feature will be available in the CartFlows Pro version 1.5.3 and above. This will allow you to refund the offer products i.e the products Purchased / Sold from the Upsell & Downsell pages.
The Refund Offer feature will only work with the Payment Gateways supported by CartFlows. This includes PayPal, Stripe, Authorize.net payment gateway.
This feature will not work with the offline Payment gateways such as Cash on Delviery, BACS, Cheque Payment gateways.
How it works?
This feature will add a meta box to the following section – WooCommerce > Orders > Current Order.
You will see this meta box only if the Offer Product is purchased. Here in that meta box, the products which are purchased from the Upsell & Downsell pages will also be displayed as shown below.
Now, to refund the Offer Product you need to click on the Refund Button in front of the product which you want to refund.
After, clicking on the Refund Button you will be asked to enter the refund reason in the popup. Enter the reason and click OK to proceed.
Now, the refund will be processed using the same Payment Gateway that was used while placing the order.
After successful completion of the refund, a popup will be displayed and an Order Note will be added in the respective order notes.
Once the product is refunded then the order will be updated and the refund information will be displayed on the same page as soon as the page is reloaded.