How to View and Manage the Abandoned Carts List

Every cart tracked by Cart Abandonment Recovery appears in the Reports dashboard — from active recoverable carts to already-recovered orders and carts marked as lost. This centralized view gives you full visibility and control over your recovery operations.

This guide walks you through navigating the list, filtering and searching, and taking action on individual or multiple entries.

Prerequisites

• Cart Abandonment Recovery plugin installed and activated
• At least one tracked cart (shoppers must have entered their email on checkout)

Accessing the Abandoned Carts List

Go to WordPress Dashboard → WooCommerce → Cart Abandonment → Reports → Follow Up.

The abandoned carts table appears with search, filter, and export controls at the top.

Understanding the Table Columns

Filtering and Searching

Filter by Status

Use the status filter to focus on:

• Abandoned — carts currently eligible for recovery emails
• Recovered — carts that became completed orders
• Lost — carts past the lost-time threshold
• Blacklisted — User emails that are Blacklisted in the plugin

Filter by Date Range

Use the date picker at the top to view carts from:

• Today
• Yesterday
• Last Week
• Last Month
• Custom Date Range

Search by Email

Use the search bar to quickly find a specific customer’s cart by email address or user name.

Viewing Cart Details

Click on any row (or the view icon) to see:

• Full cart contents — products, quantities, prices
• Customer information — email, name, address entered
• Timeline — when the cart was abandoned, when recovery emails were sent
• Recovery status — if the customer clicked through or completed the order

Actions You Can Take

1. Delete a Cart

Remove a single cart from the list — useful for test data or when a customer explicitly requests removal.

How: Click the Delete icon in the Actions column.

2. Unsubscribe a Customer

Stop sending recovery emails to a specific customer record.

How: Click the Unsubscribe action on the row — this adds the email to your internal opt-out list.

3. Blacklist/Whitelist a Customer(Pro)

Permanently stop sending recovery emails to a specific customer.

How: Click the Unsubscribe action on the row — this adds the email to your internal opt-out list.

4. Bulk Actions

Select multiple carts using the checkboxes, then use the Bulk Actions dropdown:

• Delete selected carts

5. Export to CSV

Use the Export button above the table to download a CSV of all entries for external analysis.

Tips & Best Practices

• Clean up test data regularly — especially after staging tests, to keep your reports accurate.
• Review “Recoverable” carts weekly — this is your active pipeline; sudden drops may mean tracking is broken.
• Export monthly for record-keeping, especially if you’re required to retain transaction records.

Managing Privacy and Data Requests

If a customer requests deletion of their data (e.g., under GDPR):

1.   Search for their email in the table.

2.   Click Delete on all matching entries.

3.   Also remove them from any related WooCommerce order records separately.

FAQs