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/ Documentation /CartFlows/Troubleshooting/ How to View the CartFlows logs?

How to View the CartFlows logs?

Logs are crucial for diagnosing issues, tracking workflows, and identifying warnings or errors in any online software or application. CartFlows provides two types of logs:

Types of Logs in CartFlows

1. Template Import Logs: These logs record the steps performed while importing templates on your website. They are only generated when WP_DEBUG is set to true. To track these logs, you need to enable WP_DEBUG. Refer to this documentation for guidance on enabling it.

2. CartFlows Logs: These logs store records of activities when visiting funnel steps. They also capture errors related to CartFlows and supported payment gateways for upsells and downsells.

Logs can be downloaded and shared with support for troubleshooting. Below are the steps to view, download, or delete logs on your website.

How to View the Logs

Step 1: Open CartFlows Pages

Navigate to the bottom of any CartFlows backend page. You will find a link labeled Logs.

CartFlows Logs Link

Step 2: Click on the Logs Link

Click on Logs to open the log management interface.

Step 3: Select the Log File

From the dropdown menu, choose the log file you want to check. Each log is labeled with its generation date. Click on View to open it.

CartFlows List of the Logs

Additional Actions

At the top of the log view page, you will find options to:

  • Copy: Copy the log content.
  • Download: Download the log file for sharing or backup.
  • Delete: Permanently remove the log file.
CartFlows Logs Actions

These options are useful when troubleshooting or when support requests detailed log information.

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