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/ Documentation /Troubleshooting/ How to Fix the “Sorry, This Product Cannot Be Purchased” Error

How to Fix the “Sorry, This Product Cannot Be Purchased” Error

If you see the message “Sorry, this product cannot be purchased” on your CartFlows Checkout page, it means one or more of the selected products are not purchasable.

This documentation explains why the error appears and how to resolve it.

Why This Happens

The error typically occurs when WooCommerce restricts the product from being purchased due to one of the following reasons:

  • The product has no price set
  • The product is in draft or private status
  • Required details (such as for subscription products) are missing
  • Stock or catalog settings are preventing purchase

To confirm that the issue is product-related, try purchasing the same product using the default WooCommerce Checkout page. If you see the same error there, the product is not configured properly.

How to Fix the Error

  1. Go to Products > All Products and edit the product causing the issue.
  2. Make sure all required details are set, including:
    • Product name
    • Regular or sale price
    • Stock status and quantity
    • Subscription details (if applicable)
  3. Save or update the product.
  4. Test the product again on the default WooCommerce Checkout page.

Once it works correctly there, it will also work without issue on your CartFlows Checkout page.

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