What to Do if the Order Status is Stuck at MainOrderAccepted?

If some of your orders remain stuck at the “MainOrderAccepted” status, this documentation will help you understand why it happens and how to resolve it.

Why Orders Get the “Main Order Accepted” Status

This status occurs when the Order Settings in CartFlows are set to Add to main order. This option merges all accepted upsell/downsell offers into the main order. The MainOrderAccepted status is assigned by CartFlows after a purchase is made on the checkout page. This temporary status exists because CartFlows may display additional upsell or downsell offers after checkout.

• If the customer completes the funnel (including upsells/downsells), the order will move forward normally.
• If the customer abandons the process by closing the upsell/downsell page or browser window, the order may remain in MainOrderAccepted.

To handle this, CartFlows uses a scheduled task (WP-Cron) to automatically update the order status after 30 minutes.

Why the Status Might Be Stuck

If the WP-Cron job does not run as expected, orders may stay in the MainOrderAccepted status. This usually happens due to:

1. Plugin Conflicts – Another plugin may be interfering with the WP-Cron execution.
2. Disabled Cron Service – Some hosting providers disable the cron service by default.

How to Troubleshoot

Step 1: Verify the WP-Cron

1. Install and activate the WP Crontrol plugin.
2. Search for the cron event named cartflows_schedule_normalize_order_status.
3. Check the Next Run Time to confirm whether it’s scheduled correctly.

Step 2: Test for Plugin Conflicts

1. Temporarily deactivate all plugins except WooCommerce, CartFlows, and your page builder.
2. Place a test order and close the browser as soon as the upsell/downsell page loads.
3. Re-check the cron event in WP Crontrol and wait 30 minutes.
4. If the order status updates correctly, another plugin is conflicting. Reactivate plugins one by one to find the culprit.

Step 3: Check Hosting Cron Settings

If the cron job is missing or not running:

• Contact your hosting provider and ask them to enable the server cron service.
• Once enabled, CartFlows’ scheduled tasks will run automatically and update order statuses.

Important Note

In many cases, hosting providers include cron services but keep them disabled by default. A quick request to enable it will resolve the issue and ensure orders move out of the MainOrderAccepted status as expected.