How to Resolve “Order Does not Exist Error” on Upsell & Downsell Page?

If you see the error message “Order does not exist” on your upsell or downsell pages, this documentation will help you understand why it occurs and how to fix it.

Why This Error Appears

This message is specific to upsell and downsell pages in CartFlows. It usually means the checkout process was not completed before trying to access the upsell or downsell page. In other words, the system could not find a valid order to attach the upsell/downsell offer to.

Common Scenarios That Trigger the Error

Case 1: Accessing Upsell/Downsell Pages Directly

If you open the upsell or downsell page directly by its URL (without first completing the checkout) and then click Accept Offer, the error will be displayed.

Note: This happens only when you are logged in.

Case 2: Placing Upsell/Downsell Before Checkout

If an upsell or downsell step is placed before the checkout page in the funnel, the system has no main order to connect the offer with. As a result, attempting to accept the offer will show the error message.

Tip: Upsell and downsell pages should always be placed after the checkout step.

How to Fix

• Ensure upsell and downsell steps are positioned after the checkout page in your CartFlows funnel.
• Do not test upsell/downsell steps by directly opening their URL; instead, go through the full checkout process first.

By following these practices, the error will no longer appear, and your upsell/downsell offers will function correctly.