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/ Documentation /Flows Analytics/ How to Troubleshoot Google Analytics Tracking in CartFlows

How to Troubleshoot Google Analytics Tracking in CartFlows

If your Google Analytics tracking is not working in CartFlows, the most common reason is that your Tracking ID or Measurement ID is missing or incorrect.

This documentation shows how to check your settings and ensure tracking is enabled.

Step 1: Check if Tracking Is Enabled

  1. Go to CartFlows > Settings > Integrations.
  2. Click the Google Analytics Pixel tab.
  3. Make sure the toggle for Enable for CartFlows Pages is turned on.
Enable Google Analytics

Step 2: Confirm the Analytics ID

  1. In the same tab, check the Enter Google Analytics ID field.
  2. Make sure the ID is entered correctly:
    • Universal Analytics IDs start with UA-
    • GA4 Measurement IDs start with G-

If this field is blank or incorrect, tracking will not work.

Enter Google Analytics ID field

Step 3: Test Tracking on the Frontend

  1. Using the Chrome browser, open your site in Incognito mode.
  2. Use the Tag Assistant browser extension to confirm that tracking events are firing on CartFlows pages.

Note: Make sure your CartFlows funnel is set to live, or you’re logged in with Test Mode enabled if you’re checking a non-live funnel.

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