Email/Domain Blacklist for Cart Abandonment Recovery

The Email/Domain Blacklist feature in Cart Abandonment Recovery Pro allows store owners to prevent recovery messages (email, SMS, WhatsApp) from being sent to specific email addresses or entire domains. Blacklisted carts are excluded from messaging while the cart record remains in the database.

This feature ensures that recovery messages are suppressed for unwanted or disposable addresses without affecting cart visibility or checkout functionality.

1. Where to Find It

Admin Path: WooCommerce > Cart Abandonment Recovery > Settings > Blacklist

This section is available only in the Pro version with an active license.

2. Settings

1. Enable Blacklist (Toggle)

• Default: Off
• Turns the blacklist feature on or off.
• When disabled, no blacklist checks are performed, even if entries exist.

2. Blacklisted Emails & Domains (Textarea with Dropdown)

• Default: Empty
• Multiline input; each line represents one blacklist rule.
• Includes a searchable dropdown of 5,100+ known disposable email domains (e.g., tempmail.com, 10minutemail.com) that can be added with a click.

3. How to Add Entries

Formats Supported:

1. Exact Email Address
   • Example: [email protected]
   • Blocks only this specific email.
2. Domain Wildcard
   • Example: *tempmail.com
   • Blocks all emails from @tempmail.com.

Rules:

• One entry per line.
• Case-insensitive matching.
• Domain wildcard must start with an asterisk (*).

4. How It Works

1. Automatic Blacklist Check (On Cart Abandonment)

1. Customer abandons cart and enters email.
2. Plugin saves the abandonment record.
3. Blacklist check runs automatically.
4. Customer email/domain is compared against blacklist entries.
5. If a match is found, cart status is set to “Blacklisted.”
6. Recovery message scheduler skips blacklisted carts — no emails, SMS, or WhatsApp messages are sent.

2. Manual Blacklisting from Admin Dashboard

1. Go to abandoned cart details page.
2. Click Blacklist button.
3. Cart status updates to “Blacklisted.”
4. Customer email is added to Blacklisted Emails & Domains list.

3. Removing from Blacklist (Whitelisting)

1. Go to blacklisted cart details page.
2. Click Whitelist button.
3. Cart status restores to “Abandoned.”
4. Customer email is removed from blacklist.

5. What Gets Blocked

When a cart is blacklisted, the following are suppressed:

• Recovery Emails
• Recovery SMS messages
• Recovery WhatsApp messages

All three channels respect the blacklist status.

6. What Does NOT Happen

• Cart data is not deleted; blacklisted carts remain visible.
• Customers can still complete purchases.
• Already-sent messages are unaffected; blacklist only applies to future messages.
• WooCommerce checkout and order creation are unaffected.

7. Disposable/Temporary Email Domain Suggestions

The textarea includes a searchable dropdown with 5,100+ pre-configured temporary email domains. These suggestions are not blacklisted by default; the store owner must explicitly add them.

8. Frequently Asked Questions